Refund policy

Check the product, character, and visible condition before removing seals or packaging. Opened collector items may not be eligible for a change-of-mind return.

For damaged or incorrect items, contact the support address in your order confirmation as soon as possible and include the order reference plus clear photos of the shipping carton and product.

Approved refunds are returned to the original payment method. Payment processing time after approval depends on the card issuer or payment provider. Items identified as final sale, personalized goods, and opened blind or collectible packaging are not returnable unless damaged or incorrect.